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Management want your feedback

The BL would like your feedback

The BL is introducing a new Reader Satisfaction Survey and would like your thoughts. If you are available, please go to the Social Sciences Seminar Room on either Friday 23rd November or Monday 26th November (from 12:30 on Monday) and take part; please send your feedback to Service-Improvement@bl.uk. The survey takes minutes to complete, and your views are important to us.

Many thanks for your help and time,

Sara Mihajlovic – Service Improvement Manager

‹ Introduction - Service Improvement Manager Inventor In Residence ›

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Hello, I am the Service

Hello, I am the Service Improvement Manager at the BL. If your comment below refers to the satisfaction surveys, we do also have a satisfaction survey for our remote customers - but like our Reading Room survey, are working on a new version. I will be happy to update readers on this shortly – please be assured that we value feedback from all our readers and visitors, and a high proportion of these are customers who use document delivery.
If you would generally like more information on Document Delivery services, which provide readers all over the world with research materials, please do not hesitate to contact me.

I'm very glad to see this

I'm very glad to see this reply to my query - thank you Sara (it's a bit odd that this forum doesn't tag user names, isn't it?).

I look forward to taking part in some kind of survey of outside library users.

In fact I have been a regular user of the document supply service for many years and have seen it go up and down in various respects.

All the best,

Roger Pearse
roger_pearse@yahoo.co.uk

I wonder if the BL has any

I wonder if the BL has any mandate to serve readers who don't actually visit the building? If not, should it do so? Particularly in the age of the internet, is it satisfactory for the BL to be London-only?